Why Good Food Exeter closed

I watched this fascinating YouTube video today, which reveals some of the reasons why the local food hub in Exeter, Good Food Exeter, closed it's doors to business a couple years ago. At face value, such a closure sounds like a massive blow to the sustainability of Exeter's local food system. But is that really true? After listening to Lynn in this video, I'm not so sure.

In case you don't know what an online food hub is, I'll attempt to explain. Actually, I'll let the US Department of Agriculture explain because their definition is as relevant in the UK as it is in the USA. Here it is: a food hub is "a business or organization that
actively manages the aggrega-
tion, distribution and mar-
keting of source-identified
food products, primarily from
local and regional producers
to strengthen their ability to
satisfy wholesale, retail and
institutional demand."

This definition explains the purpose of the Tamar Food Hub of which I am a customer here in Plymouth, at the mouth of the Tamar River. Tamar Food Hub allows me to buy on an eBay style marketplace from a myriad of local food growers and producers. Then, I pick up my whole order each Friday on Plymouth University's campus. I just love that leasurely stroll across town each week.

So why, oh why, did Exeter's equivalent food hub fail when the Tamar's thrives. This is going to sound counter-intuitive, but listening to Lynn, it sounds like Good Food Exeter closed because Exeter is too affluent... Really? That makes little sense... Bear with me.

Basically, when Lynn and her colleagues formulated the vision for Good Food Exeter, they wished to create a marketplace to make it easier for local producers to find customers. They made a huge assumption. They assumed that small food producers local to Exeter struggle to find customers. Their assumption isn't true. 

Instead, Good Food Exeter struggled to retain their producers. They experienced the same phenomen over and over. A new producer would join their hub, hurray, but then leave soon afterwards in favour of selling to customers directly, to cut out the "middle-man" as it were.

Lynn laments this phenomen, viewing it as a sign of failure. Louise in the video however, like me, interprets it differently. Surely it is good when a producer is capable of cultivating such strong relationships with their customers they can sustain their businesses through a direct customer base. This surely is the holy grail of a sustainable business model.

In other words, Good Food Exeter was redundant. Blessed with such a boyant local food system, Exeter simply doesn't need a food hub. Good Food Exeter failed because it tried to plug a gap that doesn't exist.

Ah, now you can see. Exeter is just too affluent possessing plenty of folk willing to go out of their way and spend more to support local small scale producers rather than big supermarkets. Fascinating. Lucky Exeter.

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